All our items are shipped from the United Kingdom. We pride ourselves on packing your vinyl with the utmost care and attention. We use reinforced card LP envelopes for 1-2 10"/12" Vinyl Records and cruciform cardboard mailers or boxes for larger orders. We use cruciform mailers for all 7" records and padded envelope for CD's. If you have special packaging requirements, please message us with your order. We always endeavour to ship within 24 hours of initial order. If an item ordered is sold out or out of stock and unavailable, the customer will be notified as soon as possible.
We use the following carriers to deliver our orders to the United Kingdom
- Up to 2kg Royal Mail 1st and 2nd Class or Signed For
- Over 2kg DHL (or alternative courier)
The Rest of the World
- Up to 2kg - Royal Mail International Standard or International Tracked / Signed
- Over 2kg - DHL (or alternative courier)
Since the UK left the EU, all packages sent out of the UK must have customs documentation attached. All international orders will be designated "Sale Of Goods" and the both the weight and value will be declared. Please do not ask us to send purchase as a GIFT.
After July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied. Strummer Room Records are currently trading below the threshold to be registered for VAT in the UK, so will not be charging VAT at checkout and until further notice, the customer will pay any taxes due to the shipping carrier upon delivery.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal Mail will not have tracking numbers unless sent recorded or special delivery.
We ship to UK and the rest of the world - Cost includes both postage & packaging.
International Economy Shipping
Strummer Room Records will only accept responsibility up to the value of £20GBP for items lost or damaged in transit when shipped via International Economy Shipping. The buyer should consider the value of the item(s) and purchase the relevant postage to cover the cost of any compensation for items lost or damaged in transit. If the item(s) purchased have a value of over £20GBP and under £50GBP, the buyer should select International Tracked & Signed Shipping (with compensation up to £50). If the value of the item(s) is over £50GBP, the buyer should select International Tracked & Signed (with compensation up to £250)
Payment will be taken when the customer pre-orders a forthcoming release. Item(s) will be shipped with 24 hours of us receiving it from the label.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.